Case Manager

Case managers work directly with prisoners from the moment they come to prison to make sure they receive the treatments and programmes they need at the right level, at the right time.

Case managers regularly meet with the prisoners on their case load and work with them to develop plans which will reduce their likelihood of re-offending when they are released from prison. This could be attending drug and alcohol programmes, employment training or education courses.

Case managers work closely with other Corrections staff and with external service providers and partners such the New Zealand Parole Board. They keep a case file on the prisoners they work with and write reports and recommendations, similar to probation officers.

What are we looking for?

We are looking for people who:

  • have strong communications skills
  • can relate to people from all walks life
  • work well with their colleagues to get the best outcome for the prisoners on their case load
  • are well organised
  • are able to assess and analyse information to make informed decisions
  • enjoy writing reports and can comfortably use computers and technology
  • have knowledge and experience of Mâori and Pacific cultures.

Meet Barbara

Previously: Care assistant
Now: Case manager

Barbara loved her job as a care giver, but had been doing it a while and was looking for a change.

“I had been thinking about changing directions for a while, and when I saw an ad in the local newspaper about Corrections I thought ‘I can do that’.”

Barbara started off as a corrections officer, before moving over into case management. While her experience as a corrections officer helped, it was her time management and communication skills alongside a willingness to learn that made her successful in getting the job as a case manager.

“I know I am making a difference everyday when I come to work. I made a difference yesterday and I’ll make a difference tomorrow.”

Meet Conan

Previously: Parking warden
Now: Case manager

With a new baby on the way, Conan was looking for a not only stable and secure employment, but a career he could progress in.

After starting as corrections officer, Conan moved over into the community and became a probation officer, before moving back into the prison and taking up a role as a case manager.

“Case managers need to be tenacious and resilient, as you are working with people who more often than not have complex needs. You have to play the long game.”

If I can change and improve someone’s life and that of their family just a little bit, I’m happy. That’s what gets me up in the morning.”

Find out more about Barbara and Conan and what it is like to work on the frontline as a case manager with Corrections.

Read the transcript of this clip

Salary range Hours Driver licence required? Uniform Training
$55,000 - $68,751 40 hour week Monday to Friday Yes An allowance is provided by the department to purchase work wear Frontline Start (three weeks)
Role specific training (nine weeks)
See below


Pou Ārahi Iho (Case management initial learning pathway)

Case Managers take part in Ara Tika, a week long induction programme designed to give new frontline staff an understanding of what Corrections does and how they play their part in reducing re-offending. You will join with other new staff from around the country beginning their careers with Corrections in a range of frontline roles. The programme is conducted at the National Learning Centre in Upper Hutt, Wellington.

Pou Ārahi Iho (Case Management Initial Learning Pathway) follows on from Ara Tika and provides new Case Managers with the opportunity to complete their learning pathway at their work sites guided by learning and development facilitators. New staff on the pathway are also supported by experiences colleagues, managers and practice leaders.

Pou Ārahi Iho includes:

  • Principles underpinning our practice
  • Assessing those in our care (risk assessments)
  • Planning for those in our care (offender planning)
  • Transitioning those in our care (release planning)
  • Developing our practice (reflective practice)

Corrections will arrange and pay for travel, accommodation and food for any programmes that require staff to be away from home.

Pou Ārahi Iho is a total of 26 weeks including 1 week at Ara Tika.

Are you ready for the challenge?

Apply now