Case Manager

Help to shape change

Case managers (Kaiwhakahaere Kēhi) work directly with people in prison from the moment they arrive through to their release. Their focus is to help people self-identify a need for change, and to provide opportunities for them to access treatment and programmes at the right time.

The role

Support rehabilitation

Case managers meet with people in prison and seek to understand what they need for their rehabilitation and reintegration back into the community when are released.
They then develop plans for people, matching them with programmes and services that aim to help move them towards an offence-free life.

Multi-disciplinary approach

Case managers work with other teams, including probation and custodial staff, to share expertise and work together on an approach. They also work with community organisations and the prisoner’s whānau.

Share insights

Around 50% of case management involves preparing case notes and reports, giving others working in the justice system important background and insights.

What you need to know

Time off

4 weeks annual leave, increasing to 5 weeks after 6 years of service


Salary range of $60,606 to $80,716

Hours of work

A Monday to Friday working week, typically 8am-4pm

Career development and training

One week Ara Tika (induction in Upper Hutt), then 20 weeks Pou Arahi Iho (Case Management initial learning pathway)
Progression opportunities to Practice Leader, Principal Case Manager

Skills and experience

Ability to motivate others, critical thinker, collaborative, writing skills, cultural competency
Background in rehabilitative services, social work, psychology or a related discipline is desirable


Primarily based at a dedicated prison site, with some community engagement

Apply now, change tomorrow

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